Role: Telephone Assistant
Location: Birmingham
Salary: £24,748.50

We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office.

This is a full-time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible providing exceptional service to our clients.

Role Requirements

• Take inbound calls and ensure all calls are answered promptly and to meet set KPIs;

• Answer all inbound calls from prospective and existing clients in a professional manner;

• Screen telephone calls, taking relevant and accurate messages;

• Accurate data entry;

• Liaise with other departments;

• Report technical issues impacting service to the IT team;

• Assist the wider support teams and carrying out general administrative duties when required;

• This is an office-based role.

About You

• Excellent oral and written communication skills;

• Polite and professional telephone manner;

• Ability to cope with tight deadlines, prioritise tasks and work under pressure;

• Proven experience in an administration role;

• Ability to learn quickly;

• Excellent typing skills;

• Excellent time management and organisational skills;

• Able to work on own initiative and also as part of a wider team;

• Experience using the Microsoft Office suite;

• Experience in supervisory role desirable.

We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.

We are looking for individuals who are able to join the team ASAP.

This role starts at £24,748.50 per year.